Frequently Asked Questions
Orders & Payments
How do I place an order on Vansam Nuts?
You can place an order directly through our website by selecting your preferred products, adding them to your cart, and completing the checkout process.
What payment methods do you accept?
We accept secure online payments through supported payment gateways, including debit cards, credit cards, UPI, and net banking.
Will I receive an order confirmation?
Yes, once your order is placed successfully, you will receive an order confirmation email with your order details
Shipping & Delivery
Do you ship across India?
Yes, Vansam Nuts delivers to most locations across India. Delivery timelines may vary depending on your location.
What are the delivery charges?
A flat shipping fee of ₹50 per order is applicable.
How long does delivery take?
Orders are typically delivered within 5–7 working days from the date of dispatch.
Do you deliver on Sundays or public holidays?
No, dispatch and deliveries are not processed on Sundays or public holidays.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email.
Returns & Refunds
What is your return policy?
We follow a no return and no exchange policy, except in cases where the product is received damaged.
What should I do if I receive a damaged product?
Please contact us within 7 days of delivery with photo or video proof showing the damage. We strongly recommend recording an unboxing video.
When will I receive my refund?
Once the damaged item is received and inspected, refunds are processed within 5–7 working days to the original payment method.
Are shipping charges refundable?
No, shipping charges are non-refundable.
Who bears the return shipping cost? Return shipping charges must be borne by the customer.
A flat shipping fee of ₹50 per order is applicable.
Order Cancellation
Can I cancel my order after placing it?
Yes, orders can be cancelled only before they are invoiced for shipment.
Can I cancel my order after it is packed or shipped?
No, once an order is invoiced and packed, it cannot be cancelled.
Are special or same-day delivery orders cancellable?
No, orders placed under special offers or same-day delivery are not eligible for cancellation. Products & Quality
Are Vansam Nuts products quality-checked?
Yes, all our products go through strict quality checks before being packed and dispatched.
Will the product look exactly like the images shown on the website?
We make every effort to display accurate images, but slight variations may occur due to screen settings or natural product characteristics.
Privacy & Security
Is my personal information safe with Vansam Nuts ?
Yes, your personal information is safe with Vansam Nuts. We use secure systems to protect your data and only collect what’s necessary to process your orders.
We never sell or misuse your information, and it’s only shared with trusted partners when required.
Will I receive promotional emails from Vansam Nuts?
You may receive updates or offers if you opt in. You can unsubscribe at any time using the link provided in our emails. Contact & Support
How can I contact Vansam Nuts for support?
You can reach us anytime at:
📧 whistlepineinc@gmail.com
📞 +91 9540335443